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Consumer advocacy

Consumer Advocacy handles complaints and questions from Oregon consumers who are experiencing difficulties with entities regulated by the division. Advocates use their extensive industry knowledge to analyze and resolve complex issues. Consumers sometimes bring issues that are outside of DFR regulation; Consumer Advocacy is often able to refer them to the appropriate regulator.

In 2022 the team handled 4.392 complaints, 13,835 phone calls and e-mails. $8,633,345 in benefits was recovered* for Oregon consumers.

Consumer Advocacy focuses on getting results for individual consumers but also serves as the front line for observing and documenting industry behavior. If the advocate determines there is a violation of the law or questionable business practice, the complaint file is referred to Market Regulation, Investigations, or Enforcement.

888-877-4894 (toll-free)

Insurance email:

Financial services email:

Hours of operation:
8 a.m. to 5 p.m.

350 Winter Street NE
P.O. Box 14480
Salem, OR 97309-0405


Collection Agencies63435
Consumer Finance615131710
Credit Union3527363333
Debt Buyer
Debt Management Service Providers32163
Endowment Care Cemeteries 1  
Identity Theft/Data Breach 1  
Insurance 706 632 745 728 849
Manufactured Structure Dealer 6 3 3 2
Money Transmitters 29 23 17 20 32
Mortgage Banker/Broker 10 16 9 16 10
Mortgage Servicer 73 55 58 45 78
Pawn Broker 2
Payday Loans 1 1 1 4
Securities 22 15 16 13 18
Student Loan 5 16 7
Title Loans 1  
Unregulated - All Other 41 26 27 36 39
Unregulated - Banks1614141412
Unregulated - Credit Unions42353
Unregulated - Insurance181164148173168
Unregulated - Insurance1,1491,0031,1031,1374,392

*Financial benefit, reported as a monetary amount, DFR is able to achieve for consumers and businesses through a process other than an administrative action that results in an enforcement order.

Insurance industry

Complaint compare search tool

Use our complaint comparison tool to check complaint history for Insurers by selecting the type of insurance from the list, then selecting Insurers of interest to compare.

Complaint compare search tool

​ Complaint data  (all insurers)

Below is a list of complaints Oregon consumers filed by type in the following years: