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Consumer advocacy

Consumer Advocacy handles complaints and questions from Oregon consumers who are experiencing difficulties with entities regulated by the division. Advocates use their extensive industry knowledge to analyze and resolve complex issues. Consumers sometimes bring issues that are outside of DFR regulation; Consumer Advocacy is often able to refer them to the appropriate regulator.

In 2022 the team handled 4.392 complaints, 13,835 phone calls and e-mails. $8,633,345 in benefits was recovered* for Oregon consumers.

Consumer Advocacy focuses on getting results for individual consumers but also serves as the front line for observing and documenting industry behavior. If the advocate determines there is a violation of the law or questionable business practice, the complaint file is referred to Market Regulation, Investigations, or Enforcement.

888-877-4894 (toll-free)

Insurance email:

Financial services email:

Hours of operation:
8 a.m. to 5 p.m.

350 Winter Street NE
P.O. Box 14480
Salem, OR 97309-0405


Collection Agencies35
Consumer Finance1711
Credit Services 1   
Credit Union3335
Debt Buyer
Debt Management Service Providers63554
Elder Financial Abuse 
Endowment Care Cemeteries 1  
Identity Theft/Data Breach     
Insurance 728 823725784 808
Licensing   2  
Manufactured Structure Dealer 3 2  2 3
Money Transmitters 20 322216 13
Mortgage Banker/Broker 16 91415 14
Mortgage Servicer 45 784546 67
Other   3 2  
Pawn Broker  2 22 2
Payday Loans 1 4 3  
Pre Need
Securities 13 191511 15
Student Loan 16 1041 12
Title Loans    2 1
Unregulated - All Other 36 383454 3
Unregulated - Banking1412 15271
Unregulated - Credit Unions53 3569
Unregulated - Insurance173188176194246
Unregulated - Securities    2  
Unregulated - Student Loan    1  
$1,636,703$2,525,080 $2,139,879$1,862,693 $2,220,999

*Financial benefit, reported as a monetary amount, DFR is able to achieve for consumers and businesses through a process other than an administrative action that results in an enforcement order.

Insurance industry

Complaint compare search tool

Use our complaint comparison tool to check complaint history for Insurers by selecting the type of insurance from the list, then selecting Insurers of interest to compare.

Complaint compare search tool

​​ Complaint data  (all insurers)

Below is a list of complaints Oregon consumers filed by type in the following years: