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COVID-19 insurance and financial services information for consumers

Health insurance
Grace period for health insurance
Loss of health insurance
Telehealth insurance coverage
Prescription drugs
Business insurance
Auto insurance
Travel insurance
Insurance emergency orders
Insurance order to postpone nonrenewals and cancellations, and extend reporting deadlines and grace periods
Banks, credit unions, and loans
Mortgages
Avoid coronavirus scams



Health insurance

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation 




Grace period for health insurance

Read the Health Insurance Emergency Order here

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.gov

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Loss of health insurance



Read the division’s guide to losing health insurance coverage due to COVID-19 for more information.

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.gov. Return to page navigation




Telehealth services coverage

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Prescription drug coverage

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Business insurance questions

Read this memo for more information

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Auto insurance questions

If you have questions about your insurance coverage, contact your insurance provider. 

Here is a list of the insurance companies that have committed to provide refunds and credits to Oregon customers.

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Travel insurance questions

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Insurance emergency orders

Read the P&C order here

Read the long-term care order here

Read the life and disability order here

Read the extension of the order for all other lines of insurance

*More information and FAQs will be provided soon*

If you have questions or concerns about their insurance company or agent, they can contact the department’s advocacy team at 888-877-4894 (toll free) or visit dfr.oregon.gov for more information or to file a complaint. Return to page navigation




Banks, credit unions, and loans

If you have questions about your mortgage, loan, checking, or savings account, contact your financial institution.

If you have a question or concern about your financial services provider, or need to file a complaint, contact the Division of Financial Regulation advocates at 888-877-4894 (toll-free) or email dfr.financialserviceshelp@oregon.gov. Return to page navigation




Mortgages

Read the division’s step-by-step emergency guide to handle mortgage issues caused by COVID-19. If you have questions about your mortgage, loan, checking, or savings account, contact your financial institution.

If you have a question or concern about your financial services provider, or need to file a complaint, contact the Division of Financial Regulation advocates at 888-877-4894 (toll-free) or email dfr.financialserviceshelp@oregon.gov. Return to page navigation

Return to page navigation




Avoid coronavirus scams

If you have questions about your insurance coverage, contact your insurance provider. 

If you have a question or concern about an investment product or advisor, contact the Division of Financial Regulation advocates at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation





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