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COVID-19 insurance and financial services information for consumers

Health insurance
Telehealth insurance coverage
Prescription drugs
Business insurance
Travel insurance
Grace period order for all lines of insurance
Mortgages and loans
Avoid coronavirus scams



Health insurance

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation 




Telehealth services coverage

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Prescription drug coverage

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Business insurance questions

Read this memo for more information

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Travel insurance questions

If you have questions about your insurance coverage, contact your insurance provider. 

If you have questions about an insurance company or agent or need to file a complaint, contact the Division of Financial Regulation’s advocacy team at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation




Grace period order for all lines of insurance

If you have questions or concerns about their insurance company or agent, they can contact the department’s advocacy team at 888-877-4894 (toll free) or visit dfr.oregon.gov for more information or to file a complaint. Return to page navigation




Mortgages and loans

If you have questions about your mortgage, loan, checking, or savings account, contact your financial institution.

If you have a question or concern about your financial services provider, or need to file a complaint, contact the Division of Financial Regulation advocates at 888-877-4894 (toll-free) or email dfr.financialserviceshelp@oregon.gov. Return to page navigation




Avoid coronavirus scams

If you have questions about your insurance coverage, contact your insurance provider. 

If you have a question or concern about an investment product or advisor, contact the Division of Financial Regulation advocates at 888-877-4894 (toll-free) or dfr.insurancehelp@oregon.govReturn to page navigation


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