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The Oregon Division of Financial Regulation issued a number of emergency orders and guidance about COVID-19 insurance and financial services issues.
The COVID-19 emergency orders that were issued during the COVID-19 pandemic expired in September 2020. However, protections remain in place for Oregonians.
The COVID-19 emergency orders provided short-term relief to Oregonians in the early stages of the pandemic. The orders do not relieve the obligation to pay premiums. This means that transitioning away from the orders allows consumers to either work with their insurance companies to catch up on their premium payments or shop for new insurance options.
If you have questions about your specific insurance coverage or financial services account, contact the company that handles your policy or account.
If you have questions or need to
file a complaint on an insurance or financial services company, agent, or professional, contact the division’s advocacy team at 888-877-4894 (toll-free) or email
The emergency orders required insurance companies to do the following:
**Policyholders needed to contact their property and casualty insurance company to request the one-time grace period.
COVID-19 emergency order – Superseded by specific orders in May, expired Sept. 20, 2020
insurance emergency order – Expired Sept. 30, 2020
and Casualty emergency order – Expired Sept. 29, 2020
care emergency order – Expired Sept. 20, 2020
and disability insurance emergency order – Expired Sept. 20, 2020
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