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The Division of Financial Regulation is encouraging its regulated lenders and financial service providers to take active measures to provide help to people and businesses affected by the pandemic. This includes offering loan forbearance plans, fee waivers, and other deferred payment options to their customers. Review the frequently asked questions below and the division’s step-by-step emergency guide to handle mortgage issues caused by COVID-19.

Use the site navigation (above on mobile devices, left side on laptops and desktops) to review specific insurance and financial topics.

Information on the COVID-19 webpages changes frequently and is updated regularly. Check back often for the most up-to-date information.

This information is intended only for information purposes, and does not replace the legal advice obtained from an attorney or professional advice obtained from an approved Department of Housing and Urban Development (HUD) nonprofit housing counselor.

If you have questions about your mortgage, contact your mortgage servicer.

If you have questions or need to file a complaint on a financial services company or professional, contact the division’s advocacy team at 888-877-4894 (toll-free) or email

​How does the new federal law help with my mortgage?

The Coronavirus Aid Relief and Economic Security (CARES) Act protects homeowners with federally backed mortgages facing financial difficulties resulting directly or indirectly from COVID-19. These protections include:

  • The right to obtain a temporary reduction or a postponement (forbearance) of loan payments for up to 180 days.
  • The right to extend the forbearance plan for an additional 180 days, following the homeowners’ request
  • While the temporary suspension or reduction of loan payments protected during the emergency declaration, these should not be reported as delinquent to the credit reporting agencies
  • No late fees, additional charges, or changes in the terms of the loan are permitted while loans are in a forbearance plan
  • A suspension of foreclosures during the emergency declaration until Dec. 31, 2020​

Homeowners do not have to provide documentation to benefit from a forbearance plan but must attest that their financial difficulties are a direct or indirect result of COVID-19. Follow your servicer instructions about how you can request a forbearance.

​ A forbearance is when your mortgage servicer allows you to pause or reduce your mortgage payments for a limited period of time. A forbearance does not erase the payments you owe, and the payments will need to repaid in the future.​​​

If your loan is federally backed, you do not have to make a lump sum payment at the end of the forbearance plan. Your servicer may have other repayment plans available to you. See the Step-by-step guide to review some of those options.

​ Visit Making home affordable to find out more about your mortgage.

​​​Contact your mortgage lender or loan servicer to discuss your options​. The Division of Financial Regulation and the Consumer Financial Protection Bureau are encouraging lenders and financial service providers to actively help people and businesses affected by the pandemic. This includes offering loan forbearance, fee waivers, and other deferred payment options to their customers.​​​

Immediately contact your mortgage lender or loan servicer to discuss your options. Your mortgage lender may have staffing issues, so you may experience long hold times. Another option is to visit your lender’s website for further details.

If you are able to secure a forbearance or another mortgage relief option, ask your lender or servicer to provide documentation that confirms the details of the agreement​.

​ A foreclosure moratorium is in place in Oregon until Dec. 31, 2020​.

Please refer to the official announcements:

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