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The Division of Financial Regulation is encouraging its regulated lenders and financial service providers to take active measures to provide help to people and businesses affected by the pandemic. This includes offering loan forbearance plans, fee waivers, and other deferred payment options to their customers. Review the frequently asked questions below and the division’s step-by-step emergency guide to handle mortgage issues caused by COVID-19.

Use the site navigation (above on mobile devices, left side on laptops and desktops) to review specific insurance and financial topics.

Information on the COVID-19 webpages changes frequently and is updated regularly. Check back often for the most up-to-date information.

If you have questions about your mortgage, contact your mortgage servicer.

If you have questions or need to file a complaint on a financial services company or professional, contact the division’s advocacy team at 888-877-4894 (toll-free) or email

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