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Banks, credit unions, and loans

The Division of Financial Regulation is encouraging its regulated lenders and financial service providers to take active measures to provide help to people and businesses affected by the COVID-19. This includes offering loan forbearance plans, fee waivers, and other deferred payment options to their customers.

Use the site navigation (above on mobile devices, left side on laptops and desktops) to review specific insurance and financial topics.

Information on the COVID-19 webpages changes frequently and is updated regularly. Check back often for the most up-to-date information.

If you have questions about one of your accounts or loans, contact your bank, credit union, or loan provider.

If you have questions or need to file a complaint on a financial services company or professional, contact the division’s advocacy team at 888-877-4894 (toll-free) or email

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