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Community partners

Our commitment

The Division of Financial Regulation is committed to open and transparent government. Whether you are a member of the public, industry, or part of an advocacy group, there are many ways to get involved, access data, and view the regulatory activities of the division.

Transparency

Get health insurance enrollment data as well as other division reports. View health insurance rates or file a public records request.

Get involved

Want to get involved but don't know where to start? Check out our committees and workgroups, request a speaker or become a community partner.

Community partners

As a community partner, you can make a difference by promoting the Division of Financial Regulation's consumer advocacy services. Only 35 percent of Oregonians are aware that we can help them. You are able to share knowledge of our services with consumers when they most need it.

Our consumer advocates help consumers with questions and concerns about all types of insurance: auto, home, health, and others. We help people experiencing claim delays and denials, and issues with customer service and premiums. In 2016, we helped 17,908 Oregonians with their insurance issues and resolved 3,941 complaints. Our efforts resulted in the recovery of more than $3 million for consumers.

How you can help

Our community partners are consumers’ first line of defense. By letting your customers know about us, you provide great customer service and connect them to our advocates who can help. If you want informational materials, let us know how many of each you want. These materials are available to download and as a series of potential Web banners.

You are in a unique position to recognize customers’ needs and get them connected with our consumer advocates.

If you have any questions, or ideas about ways we can partner in the future, contact Kevin Jeffries at kevin.p.jeffries@oregon.gov or 503-947-7238.

Thank you for your support.

The division helps consumers

In 2017, the division investigated more than 4,000 insurance complaint cases.

In 2017, the division resolved 3,941 complaints, recovering more than $3.4 million for Oregonians.

What this means for you and your customers

Our consumer protection services have a direct impact on you and your customers. In 2016, we recovered: $639,852 for auto insurance consumers; $150,455 for home insurance consumers; $691,560 for health insurance consumers; $953,569 for life and annuities; and $187,965 for businesses with insurance problems. That's right, we help businesses with their insurance, too.

Auto body shops might be the first to see that a customer’s claim is being delayed or unfairly denied.

Home restoration professionals might be the first to realize that the claims adjuster underpriced the cost of rebuilding a smoke-damaged home.

Insurance agents might be the first to realize that clients are not getting the policy benefits they have a right to.

Physicians are the first to know that their patients cannot get their health insurer to approve a needed procedure or treatment.

We help businesses experiencing insurance difficulties as well. Whether it is commercial liability, commercial auto, or business interruption insurance, our advocates are on your side and can help you with insurance issues.

In 2017, the division recovered more than $3.4 million for Oregonians.

Additional resources

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