Skip to main content

Telehealth

The State of Oregon has reached an agreement with several health insurance companies to continue providing expanded telehealth options through at least Dec. 31, 2020.

The agreement follows guidance issued by the Department of Consumer and Business Services and the Oregon Health Authority in late March requiring health insurance plans of all types to provide coverage for multiple telehealth platforms at the same rate as an in-person visit to limit in-person health care services.

This means health insurance companies will continue to provide coverage for expanded telehealth services for Oregonians and pay for these services at the rates they established during the COVID-19 pandemic.

Review the telehealth frequently asked questions below for more information.

Information on the COVID-19 webpages changes frequently and is updated regularly. Check back often for the most up-to-date information.

If you have questions about your health insurance coverage, contact your provider.

If you have questions or need to file a complaint  on an insurance company or agent, contact the division’s advocacy team at 888-877-4894 (toll-free) or email dfr.insurancehelp@oregon.gov .

​​​ The following insurance companies have agreed to provide expanded telehealth services through at least the end of 2020. This list will be updated as more companies join the agreement.

Aetna

PacificSource

Bridges​pan

Providence

Cigna

Regence

Health Net

Samaritan

Kaiser Permanente

United Healthcare

Moda

 

​​

It is important to note , this order does not apply to self-insured plans. The state encourages self-insured plans to cover expanded telehealth services for members. These are plans in which an employer assumes the financial risk of providing health care benefits to its employees. Oregonians with a self-insured plan should ask their employer about their coverage options.


Most comprehensive health plans are required to cover telehealth services.​ Oregon law states that plans must cover synchronous two-way interactive video conferencing, but many plans also cover phone or app-based services.

The state’s telehealth agreement with insurance companies means that many health insurance companies will continue to provide coverage for expanded telehealth services and pay for these services at the rates they established during the COVID-19 pandemic.

​It is important to note , this order does not apply to self-insured plans. The state encourages self-insured plans to cover expanded telehealth services for members. These are plans in which an employer assumes the financial risk of providing health care benefits to its employees. Oregonians with a self-insured plan should ask their employer about their coverage options.

Most comprehensive health insurance plans will cover mental health and behavioral services via videoconference. Many plans also cover phone appointments.

Contact your insurance provider to confirm if specific services are covered by phone and video conference.

The state’s telehealth agreement with health insurance companies means several insurance companies will provide coverage for all appropriate in-network services for members by phone, video, and Internet for the duration of the COVID-19 outbreak.​


Most comprehensive health plans are required to cover telehealth services.

The state’s telehealth agreement with insurance companies means that many health insurance companies will continue to provide coverage for expanded telehealth services and pay for these services at the rates they established during the COVID-19 pandemic.

It is important to note , this order does not apply to self-insured plans. The state encourages self-insured plans to cover expanded telehealth services for members. These are plans in which an employer assumes the financial risk of providing health care benefits to its employees. Oregonians who have a self-insured plan should check with their employer about their coverage options.


​Your policy might not cover telehealth services performed by out-of-network providers. Review your policy before scheduling a telehealth appointment to prevent surprise bills.​​​​

Insurance companies providing expanded telehealth coverage

Your browser is out-of-date! It has known security flaws and may not display all features of this and other websites. Learn how

×