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View scores: Member experience

Member experience scores

Health insurers can make a difference in the quality of health care their members get. For example, they can include only high-quality doctors in their network, and they can provide training and resources to help their doctors to do a better job. The information on this page can help you decide which health insurer is best for you.

Member experience scores
Company Provides high quality care

Learn more 		Survey results from members about care experiences

Learn more 		Uses insurance dollars wisely

Learn more
Health Net Average Below Average
Kaiser Better Better Better
LifeWise Below Below Average
Moda Better Better Below
PacificSource Better Below Average
Providence Better Better N/A ††
Regence Better Better Average
United Below Below Below

†† Data issues prevent results from being reported.

What do these mean?

Better, Average, Below

We collect data from health insurers that show if they are providing recommended care at a reasonable cost. We also collect results from satisfaction surveys that measure the experience of members with their health insurer.

  • Better: Scored well above the average for insurance carriers in the study.
  • Average: Scored in the middle among insurance carriers in the study.
  • Below: Scored well below the average for insurance carriers in the study.
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