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Survey results from members about care experiences

Member survey scores

If you have a chronic health condition such as diabetes, heart disease, or asthma, complex care is especially important to you. The scores for complex care tell you how well each health insurer works with its providers to help members manage health conditions and stay out of the hospital. It includes if people with diabetes and mental illness are getting certain types of recommended care and if people with asthma are appropriately taking medications. It also includes how often members have to return to the hospital for problems that may have been prevented with better coordination of care.

What's included in the scores for survey results from members about care experiences? Learn more

Member experience scores
Company Getting Needed Care Without Delay Courtesy and Respect of Customer Service Overall Rating of Health Care Quality
Health Net Below Below Below
Kaiser Better Better Better
LifeWise Better Average Below
Moda Average Better Below
PacificSource Below N/A † Better
Providence Average Better Average
Regence Average Better Average
United Better N/A † Average

† Carrier not rated.

What do these mean?

Better, Average, Below

We collect data from health insurers that show if they are providing recommended care at a reasonable cost. We also collect results from satisfaction surveys that measure the experience of members with their health insurer.

  • Better: Scored well above the average for insurance carriers in the study.
  • Average: Scored in the middle among insurance carriers in the study.
  • Below: Scored well below the average for insurance carriers in the study.
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