Surprise billing happens when a patient receives an unexpected bill after they receive care from an out-of-network provider or at an out-of-network facility, such as a hospital. It can happen regarding both emergency and non-emergency care. Typically, patients don’t know the provider or facility is out-of-network until they receive the bill. The practice that creates the surprise bill is called balance billing.
A federal law, the No Surprises Act, protects you from surprise medical bills when you receive these types of health care services at certain facilities.
If you believe you have been improperly billed under the No Surprises Act, contact the Oregon Division of Financial Regulation to speak with a consumer advocate.