FamilyCare Health’s mid-year termination means thousands need a new Medicare Advantage plan

Medicare Advantage members encouraged to call for help

May 14, 2018

Salem — FamilyCare Health received approval from the Centers for Medicare and Medicaid Services to voluntarily terminate its Medicare Advantage plans on July 1.

Medicare Advantage plans provide Medicare benefits to consumers, and are offered by private insurance companies. FamilyCare Medicare Advantage plan members must choose a new Medicare Advantage plan by July 31.

Individuals who do not choose a new plan will be placed in Original Medicare, and receive prescription drug coverage through Envision Insurance Company.

FamilyCare Medicare Advantage members have many ways to get assistance:

• Members who are not also enrolled in Medicaid can speak with a health insurance counselor by calling Oregon’s Senior Health Insurance Benefits Assistance (SHIBA) program at 800-722-4134 (toll-free) or visiting http://healthcare.oregon.gov/Pages/find-help.aspx.
• Members who are also enrolled in Medicaid can contact their local Aging and People with Disabilities office for help choosing a new Medicare Advantage dual-eligible plan. To find a local office, call 855-673-2372 (toll-free) or visit http://www.oregon.gov/DHS/Offices/Pages/Seniors-Disabilities.aspx .
• All members can get help finding a new plan by calling the national Medicare line at 800-633-4227 (toll-free) or by visiting https://www.medicare.gov/find-a-plan/ or http://healthcare.oregon.gov/shiba/Pages/family-care.aspx .

For more enrollment information and answers to frequently asked questions, visit the SHIBA resource page at http://healthcare.oregon.gov/shiba/Pages/family-care.aspx .

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About DCBS: The Department of Consumer and Business Services is Oregon's largest business regulatory and consumer protection agency. For more information, go to dcbs.oregon.gov.

About Oregon DFR: The Division of Financial Regulation is part of the Department of Consumer and Business Services, Oregon’s largest business regulatory and consumer protection agency. Visit dcbs.oregon.gov and dfr.oregon.gov.