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Totaled vehicle

Who decides if your car is totaled?

If your vehicle is damaged, the insurance company may declare it a total loss. Usually, this is because the cost of repair is impractical. The insurance company must give you a written notice that explains total loss, including how vehicle values are determined and what to do if you disagree with an insurer’s offer.

Questions or complaints?

File a complaint online or contact us:

888-877-4894 (toll-free)

Insurance
Email DFR.InsuranceHelp@oregon.gov

Financial services
Email DFR.FinancialServicesHelp@oregon.gov

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