Skip to main content

Oregon State Flag An official website of the State of Oregon »

Patient protection reports

Annual patient protection reports

Effective in 1998, Oregon adopted the "Patient Protection Act," which establishes broader consumer protection in the areas of disclosure to consumers, grievance procedures, emergency room claims, and prior authorizations.

It also requires annual reporting in four areas: grievance statistics, utilization review procedures, quality assessment summaries, and scope of network summaries.

Exempt from reporting

Companies not domiciled in Oregon with less than $2 million in premium are not required to report.

Forms and description of patient protection reports

Click titles to access forms and read descriptions

​​​​​​​​Health insurers in Oregon must file an annual report on their ability to promptly resolve consumer complaints. The report identifies a number of grievance categories, reports how many decisions are upheld or reversed, and at what level of appeal those complaints are resolved.

​​Those insurers that require pre-authorization for treatment are required to file an annual summary relating to the insurer's utilization review policies. The report includes information on how utilization decisions are made, the timeliness of completing reviews, and how utilization review criteria is developed and revised. Supplemental reports, including work plans, evaluations, and review statistics, may also be included with their reporting.​​

Utilization Review Annual Summary: Word | PDF

​Managed care organizations must file an annual report on the scope and adequacy of their provider network. The report includes the insurer's ongoing monitoring that all covered services are reasonably accessible to enrollees.

Network Adequacy Annual Summary: ​Word | PDF

​Managed care organizations must file an annual quality assessment report on their ability to identify and achieve relevant quality improvement goals. This allows insurers to evaluate, maintain, and improve the quality of health services provided to enrollees. Insurers may provide supplemental reports related to their quality assessment review, including their goals, work plans, and evaluations.

Quality Assessment Annual Summary: ​Word | PDF