Optum Change Healthcare, a subsidiary of UnitedHealth Group, suffered a cybersecurity incident on Feb. 21, 2024, and systems continue to be affected. The company provides technology services to health insurance companies and health care providers, including hospitals, individual health care providers, outpatient facilties, and pharmacies nationwide.
The Division of Financial Regulation is closely monitoring Change Healthcare's response and we are communicating regularly with Oregon's health insurers. We have urged each affected health insurer to make every effort to provide prompt help to health plan members and providers as this situation progresses. We have requested that health insurers actively communicate with providers on how they can seek help from the insurer, access insurer-specific workarounds to submit claims, and seek reimbursement. We will continue to regularly engage with health insurers and encourage them to make every effort to provide prompt help. We encourage providers to continue working with their contracted payors and to contact us with any questions or complaints.
Below are resources for health care providers experiencing issues with billing and eligibility verification.
Commercial health insurance providers
- For information about the attack, including updates and a restoration timeline, go to the UnitedHealth Group website
- Providers can apply for the Temporary Funding Assistance program on the Optum website
- Contact an insurer's provider relations department for help with issues specific to that insurer
Oregon Health Plan providers
Go to the Oregon Health Authority website.
Medicare providers
More information
Email the Division of Financial Regulation at hcprovider.complaints@dcbs.oregon.gov.