Consumer help

Complaint forms

If you have problems with a company or individual in the finance and insurance industries, complete a complaint form so we can look into the situation.

We are not attorneys and cannot act as your legal representative. However, we can determine whether the company or agent is following all Oregon laws and rules.

For insurance help, call 888-877-4894 (toll-free) or for financial help, call 866-814-9710 (toll-free).

Insurance complaint forms

English: Electronic (submit online) Print (mail or fax) PDF | Word

Español: Versión electrónica Versión para imprimir PDF

Financial services industry complaint forms

English: File a complaint Print (mail or fax) PDF

Español: Versión electrónica Versión para imprimir PDF

File a complaint against a pharmacy benefit manager

Pharmacy Benefit Manager complaint form: Form and instructions.


What happens once I file complaint

Most complaints are resolved within 60 days, but it depends on the type of complaint. You can learn more at Once you file a complaint.

Look up complaint information

Find information about regulatory actions, violations, and complaints that others have filed against financial service providers, investment brokers, and insurance companies.

Insurance help

888-877-4894 (toll-free)
email cp.ins@oregon.gov


Financial help 

​866-814-9710 (toll-free)
email DCBS.DFCSMAIL@oregon.gov​